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Return and Refund Policy


Effective Date: 2026-03-15

1. Overview

At Iron Peak Athletic Systems, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through ironpeakhq.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: Some eligible returns may be subject to a restocking fee.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

For returns resulting from damaged, defective, or incorrectly shipped items, Iron Peak Athletic Systems will provide a prepaid return shipping label.

For returns of non-defective items, customers are responsible for return shipping costs unless otherwise authorized by Iron Peak Athletic Systems.

Restocking Fee: Some eligible returns may be subject to a restocking fee, depending on the manufacturer's return policy, the condition of the product, and the circumstances of the return. Any applicable restocking fee will be communicated before your return is processed.

If a prepaid return label is provided, please use it and ship the item within 7 days of receiving return authorization. We may be unable to reimburse shipping costs if a different shipping method is used without prior approval.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies.
  • Refunds are issued to the original payment method within 7 business days after approval.
  • If you prefer, we can send a replacement item instead of a refund.

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Manufacturer Warranties

Many products sold by Iron Peak Athletic Systems are covered by manufacturer warranties. Warranty coverage, terms, and claim procedures vary by manufacturer.

Warranty claims are handled in accordance with the applicable manufacturer's warranty policy. If you believe your product is covered under a manufacturer's warranty, please contact Iron Peak Athletic Systems. We will assist you in directing your claim through the appropriate warranty process.

Manufacturer warranties are separate from this Return and Refund Policy and may provide additional rights beyond the return period.

9. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

10. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

11. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Iron Peak Athletic Systems, you agree to this Return and Refund Policy.

Iron Peak Athletic Systems
support@ironpeakhq.com
855-410-3985
3 New Haven Dr, Nashua, NH 03063, United States