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Shipping policy

Effective Date: August 1, 2026

1. Introduction

At Iron Peak Athletic Systems, we are committed to providing a clear and reliable shipping experience for every customer. This Shipping Policy explains how orders placed through ironpeakhq.com are processed, shipped, and delivered.

Shipping Service: Standard Shipping
Shipping Cost: Free on eligible orders over $100
Processing Time: 1–2 business days
Transit Time: 2–7 business days
Destination: United States
Coverage: All products unless otherwise noted on the product page

2. Shipping Destinations

United States

Iron Peak Athletic Systems currently ships to addresses within the United States.

We do not currently offer international shipping.

We do not ship to P.O. boxes that cannot accept carrier delivery.

Future Expansion

As Iron Peak Athletic Systems grows, we may expand shipping availability to additional regions. Any changes will be reflected in this Shipping Policy.

3. Shipping Costs

Standard Shipping is free on eligible orders shipped within the United States.

Any applicable shipping costs will be clearly displayed during checkout before your order is completed.

Customers are responsible for providing accurate shipping information. Additional costs caused by incorrect or incomplete shipping addresses may be the responsibility of the customer.

4. Order Processing and Delivery Times

Orders are typically processed within 1–2 business days.

Estimated delivery time is generally 3–9 business days from the date the order is placed. This includes processing time and carrier transit time.

Business days are Monday through Friday, excluding holidays.

Some products may require additional processing time due to manufacturer availability, product size, customization, or fulfillment requirements. If a product requires additional time, information will be provided on the product page or communicated after purchase.

5. Shipping Methods, Carriers, and Fulfillment

Orders may be shipped using trusted carriers, including:

  • USPS
  • UPS
  • FedEx
  • Other qualified shipping providers when appropriate

Carrier selection may depend on product type, package size, destination, and availability.

Manufacturer and Supplier Fulfillment

Some products sold by Iron Peak Athletic Systems may be shipped directly from manufacturers, distributors, or authorized fulfillment partners.

For supplier-direct shipments:

  • Shipping times may vary.
  • Tracking information may be provided by the fulfillment partner.
  • Products may arrive separately from other items in your order.

Iron Peak Athletic Systems works with trusted partners to provide reliable fulfillment and customer support.

Shipment Tracking

When available, tracking information will be provided by email after your order ships.

6. Order Tracking

Once your order has shipped, you will receive tracking information by email.

If you have questions about your shipment, please contact:

Email: support@ironpeakhq.com
Phone: 855-410-3985

7. Delivery Issues

Delayed or Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact Iron Peak Athletic Systems so we can assist with tracking and resolution.

Marked Delivered but Not Received

If your tracking information shows that your package was delivered but you have not received it:

  • Confirm your shipping address.
  • Check with household members, neighbors, or building management.
  • Contact Iron Peak Athletic Systems so we can assist with next steps.

Damaged Packages

If your package arrives damaged:

  • Take photographs of the packaging and damaged product.
  • Contact Iron Peak Athletic Systems within 48 hours of delivery.
  • Include your order number and a description of the issue.

We will review the information provided and assist with replacement, refund, or other available resolution options.

8. Missing Items

If an item is missing from your shipment, please contact Iron Peak Athletic Systems within 7 days of delivery.

Please include:

  • Order number
  • Missing item details
  • Any relevant shipment information

We will review the issue and provide assistance with replacement or resolution when appropriate.

9. Returns and Refunds

Returns, exchanges, refunds, and restocking fees are handled according to our Return and Refund Policy.

Please review our Return and Refund Policy for complete information regarding:

  • Return eligibility
  • Return timeframes
  • Return shipping responsibilities
  • Refund procedures
  • Manufacturer warranty information

10. Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Iron Peak Athletic Systems is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, we will contact the customer regarding available reshipping options and any applicable additional shipping costs.

11. Contact Information

If you have questions regarding shipping, please contact:

Iron Peak Athletic Systems

Email: support@ironpeakhq.com

Phone: 855-410-3985

Address:
3 New Haven Dr.
Nashua, NH 03063
United States

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time

12. Changes to This Policy

Iron Peak Athletic Systems may update this Shipping Policy from time to time.

Changes become effective when posted on this page with an updated Effective Date.

Thank you for choosing Iron Peak Athletic Systems.